Search Quality · Research · Remote QA

I Find The Gap Between What Should Happen And What Actually Does.

I’m Kimberly Morris, a remote support and project professional who researches problems, tests workflows, and turns findings into clear, useful documentation.

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About / 01

Practical Judgment, Backed By Technical Curiosity.

I’ve worked across virtual education, internet support, project coordination, and a client-based business. The common thread is quality: understanding what someone needs, finding where the experience breaks down, and making the next step clearer.

I’m now applying that experience to search quality and AI evaluation—work that rewards careful research, cultural awareness, consistency, and independent judgment.

A.S. Computer Science · 3.8 GPAKCS Trained · ServiceNow

Core Skills / 02

Three Ways I Create A Stronger Signal.

01

Research & Relevance

I investigate unfamiliar issues, compare sources, and separate the useful answer from the noise.

02

Quality Review

I test digital experiences from the user's point of view and catch gaps in clarity, function, and consistency.

03

Guideline-Driven Work

I turn detailed instructions into repeatable decisions, then document the reasoning so others can follow it.

Selected Work / 03

Evidence Over Adjectives.

Four examples of how I investigate, evaluate, and improve real digital experiences.

01

Participant & Admin Portal Testing

Resonate Life Water · Remote project coordination

Objective

Help a new digital program work clearly for both participants and administrators before launch.

Key Actions

  • Tested the participant journey and administrative workflow
  • Logged unclear steps, broken handoffs, and usability concerns
  • Translated findings into specific corrections for the team

Outcome

A more dependable experience supported by documented findings—not assumptions.

RLW portal system overview showing features, security, permissions, and technical specifications
01A System Overview & Architecture
RLW participant workflow showing consent and review stages
01B Participant Workflow
02

Forms & Instruction Quality

Resonate Life Water · Customer support

Objective

Make online forms and participant instructions easier to understand and complete correctly.

Key Actions

  • Reviewed prompts from the user's perspective
  • Looked for ambiguity, missing context, and inconsistent wording
  • Reorganized information around the questions people actually asked

Outcome

Clearer self-service materials and fewer avoidable points of confusion.

RLW phased form library and study timeline
02A Phased Form Library
03

Remote Technical Issue Analysis

CableOne / Sparklight · Customer care

Objective

Identify the real cause of internet and account problems while working with incomplete information.

Key Actions

  • Asked targeted questions to narrow the issue
  • Compared customer reports with account and service information
  • Followed troubleshooting guidelines and documented the resolution

Outcome

Accurate next steps, clear case notes, and a customer who understood what would happen next.

04

Digital Content Quality Control

O’ Snap Photography · Founder & owner

Objective

Deliver a consistent digital client experience across inquiry, scheduling, galleries, and final files.

Key Actions

  • Reviewed client-facing content before publication
  • Checked image sets, file delivery, links, and instructions
  • Maintained consistent standards while serving 500+ clients

Outcome

A reliable, polished experience from the first click through final delivery.